Return Policy
OVERVIEW
Barnacle Toys LLC Return Policy
At Barnacle Toys and Melby Toys, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Return Window
We accept returns within 60 days of purchase.
2. Condition of Returned Items
To be eligible for a return, items must be unopened and unused in their original packaging.
3. Proof of Purchase
A receipt or order confirmation is required for all returns.
4. Refunds
Approved returns will be refunded to the original payment method within 5 business days of receiving the returned item.
5. Exchanges
Customers may exchange an item for a different item of equal or lesser value. If the new item costs more, the customer will need to cover the difference.
6. Return Shipping Costs
Customers are responsible for return shipping costs. We do not provide prepaid return labels.
7. Restocking Fees
We do not charge a restocking fee.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us with a photo of the issue, and we will offer either a full refund or a replacement at no cost.
9. Non-Returnable Items
Clearance items are final sale and cannot be returned.
10. International Returns
We only sell and accept returns within the United States.
For any return or exchange inquiries, please contact our customer service team at [your email or website contact page].
11. CONTACT INFORMATION
Questions about our Return Policy should be sent to us at support@barnacletoys.com.